‘Efforts for On-line and Off-line Mutual Growth’
Growing Together with Dealers
Kyungdong Navien has been selected as a ‘2025 Dealer Partnership Company’ by the Korea Fair Trade Commission (KFTC). The ‘Dealer Partnership Company’ is a program introduced by the KFTC in 2021 to spread a culture of mutual growth with dealers.
Kyungdong Navien was recognized in the ‘Efforts for On-line and Off-line Mutual Growth’ category, marking its second consecutive year on the list after becoming the first in the industry to be selected last year. Through its ‘Online Partner’ program and various educational support initiatives, Kyungdong Navien is putting shared growth with its dealers into practice, and it plans to further expand sustainable win-win cooperation. Kyungdong Navien was named a ‘Dealer Partnership Company’ in recognition of its efforts, including the ‘Online Partner’ program that practices sustainable mutual growth as well as its online training. Under the ‘Online Partner’ program, product inquiries received through Kyungdong Navien’s call center and the online platform ‘Navien House’ are transferred to the dealer with jurisdiction over the customer’s region, which then handles the consultation, sale and installation. Currently, more than 280 dealers participate in the program, and over 10,000 product installations have been carried out.
The company also provides regular training and feedback to enhance dealers’ capabilities. It evaluates customer satisfaction after product installation and delivers feedback to dealers, thereby helping to improve their customer service skills. In addition, it conducts video-based training once a year to strengthen competitiveness in the online market. Meanwhile, consumers are showing high levels of satisfaction, as they can access prompt consultations and reliable installation services through official dealers.
▲ In celebration of being selected as a Dealer Partnership Company for the second consecutive time, KFTC Chairman Joo Byung-ki (left) poses for a photo with Kim Yong-beom, Executive Officer in charge of Sales and Marketing at Kyungdong Navien.