Enhanced Purchasing Support Services
One-Stop Service Provided
Kyungdong Navien, a partner for comfortable living environments, has completely renewed its official online shopping mall, ‘NavienHouse.’
Through this renewal, Kyungdong Navien helps consumers obtain product information more easily and purchase reliable products more conveniently from the official dealer partners linked to NavienHouse.
In particular, to improve consumer convenience, Kyungdong Navien strengthened its interactive features by placing a function that recommends the boiler best suited to each individual at the forefront of the website. When consumers select their preferred boiler type and key features, the heating area (in pyeong) of their home, and their hot water usage, they can find out the estimated cost of purchasing and installing a boiler. By additionally searching for their installation area, they can also check the Kyungdong Navien dealer near their home where they can request a consultation. This is highly significant because it presents a more accurate boiler purchasing guideline through Kyungdong Navien’s official online shopping mall, breaking the mold of the traditional boiler industry.
Through NavienHouse, Kyungdong Navien provides a one-stop service ranging from searching product information to purchasing and after-sales service (AS). It has reorganized the platform to gather Kyungdong Navien’s premium customer satisfaction services—such as AS requests, one-on-one consultations, video-support consultations, and real-time chat consultations—in an easy-to-view manner, facilitating seamless coordination between online and offline service centers.
In addition, Kyungdong Navien newly opened a Purchasing Tips tab that provides useful information on a variety of products. It presents, through trendy and stylish infographics, the key features worth referencing when purchasing boilers, hot water mats, clean ventilation systems, and more, as well as the differences in features among the models of each product line.
Beyond this, to celebrate the NavienHouse renewal, Kyungdong Navien increased customer benefits by strengthening the functions for accumulating various points and mileage when signing up for membership, purchasing products, and writing product reviews. Also notable is the fact that, in consideration of the growing number of mobile users, it upgraded the website UX with a clean design optimized for the mobile environment and intuitive icons.
Kim Si-hwan, head of Kyungdong Navien’s marketing division, said, “NavienHouse is not only an official online shopping mall where customers can purchase Kyungdong Navien products, but also a communication channel that presents product information in a more consumer-friendly way,” adding, “We hope many consumers will take away accurate and useful information from NavienHouse.”