LX Hausys visits customers one week later to inspect product usage, care methods, and installation condition, communicating directly with customers

LX Hausys is introducing the 'Z:IN Empathy Service,' a service in which, after the installation of kitchen and bath products is completed, the company visits the customer's home to inspect the products and installation condition free of charge.

The 'Z:IN Empathy Service' is offered to customers who purchase 'LX Z:IN Kitchen & Bath' products and choose direct (company-operated) installation. After installation, LX Hausys service engineers visit the customer's home to inspect product usage, care methods, and installation condition, and to communicate with the customer — a visiting inspection service. Separately from its existing after-sales service procedures, LX Hausys has newly launched this free visiting inspection service as a quality-assurance measure, regardless of whether any problems have occurred after product installation is completed.

First, under the 'Z:IN Empathy Service,' the product quality inspection covers essential checkpoints for each component product: for kitchen products, cabinets, hoods, countertops, faucets, cooktops, and more; and for bath products, bathroom cabinets, washbasins, faucets, toilets, bathtubs, and more. Through this, customers can receive guidance directly from service engineers on the usage, care methods, and usage precautions for each component product, so they are expected to be able to use the products with even greater satisfaction after installation.

For the installation condition inspection, any inconveniences the customer has felt while using the products over the course of a week are first identified and resolved. The inspection then focuses on the hood's suction power, water pressure, and the opening and closing of doors and drawers for kitchen products, and on toilet performance, water leakage, and the opening and closing of bathroom cabinets for bath products, ensuring there are no inconveniences on the installation side as well.

Ms. Yoon Jin-hee (47), a resident of Nowon-gu, Seoul, who recently purchased the 'LX Z:IN Zenith9 Chef Dining' kitchen product and received the 'Z:IN Empathy Service,' said, "I'm very satisfied — I received guidance on unique features, such as the hood that is installed right in front of the cooktop rather than on the ceiling and immediately draws in odors while cooking, as well as detailed product usage tips I might otherwise have overlooked, and on top of that they even inspected the installation condition."

Meanwhile, the 'Z:IN Empathy Service' is carried out by having LX Hausys contact the customer about a week after installation is completed to introduce the service and take applications. Of course, customers who do not want a visiting inspection are not required to apply.

An LX Hausys official said, "We introduced the 'Z:IN Empathy Service,' which is differentiated from those of competitors, in order to provide customers with perfect-quality products and installation services," adding, "Going forward, through the 'Z:IN Empathy Service,' we plan to continuously accumulate relevant data on customer inconveniences that arise after installation and systematize it, further enhancing customer satisfaction across every process from product purchase to installation and after-sales service."

Meanwhile, 'Zenith9 Chef Dining' realizes a 'space for cooking together with cherished people and enjoying a special gourmet gathering.' The oversized 'Chef Island' features a downdraft hood that quickly absorbs smoke and odors right in front of the cooktop, a premium layered sink bowl that creates a clean kitchen environment, and cabinets that provide ample storage for cooking utensils. The 'Secret Hidden Kitchen' spread out behind the island and the custom tall cabinet serve as a space that makes cleanup and dishwashing easy, and can be closed when not in use to create a clean, unified kitchen look.

'SELEXION7 Urban Unit' is a bath featured in LX Z:IN's new 2022 TV commercial proposing 'Quality Interior,' realizing 'a differentiated space of one's own that creates a high-end urban mood through the depth of marble materials.' The seamless washbasin draws out a refined mood with HI-MACS' aurora pattern and matte surface, and its seamlessness creates a bath with perfect hygiene right down to the crevices. The mid-tone warm gray lower cabinet, minimalist pleated door, and indirect lighting come together to create a sophisticated atmosphere.

'SELEXION7 Classic Round' is a space that offers timeless beauty through refined modern classic design. Its unique round upper cabinet, which allows for clean and convenient storage, and its rose gold faucet with a beautiful sheen create a romantic atmosphere.



▲ 'Zenith9 Chef Dining'


▲ 'SELEXION7 Urban Unit'



▲ 'SELEXION7 Classic Round'