No. 1 in Quality Satisfaction Index, Household Furniture Category
Emons Furniture has been selected as the No. 1 company in the Korea Quality Excellence Index for the 11th consecutive year.
The Korea Quality Excellence Index (KS-QEI) is a quality measurement model jointly developed by the Korean Standards Association and the Korean Society for Quality Management, reflecting customers' satisfaction with products and services as well as the characteristics of the products (services). It is Korea's most authoritative comprehensive quality satisfaction indicator, in which customer satisfaction and quality excellence are evaluated by consumers who have experience using the company's products and by experts in the relevant products.
Announced annually, the KS-QEI indexes the various quality factors that customers come to recognize as they actually use products or services. It expands the concept of quality—which was previously perceived as a measure of a product's inherent performance and functionality—to encompass the areas of customer satisfaction, emotional appeal, and the creation of customer value.
Now in its 18th year, this index surveyed 71,400 consumers and experts with usage experience across 357 companies in a total of 108 categories, jointly evaluating "usage quality"—which assesses performance, reliability, durability, usability, safety, and accessibility—and "emotional quality"—which assesses image, awareness, and novelty. Emons earned the highest score in the household furniture category, being selected as the No. 1 company for the 11th consecutive year, continuing its streak from last year.
In 2018, Emons officially launched its premium brand "ERDIANCE," building its brand image with high-quality, eco-friendly products. By using only E0-grade eco-friendly materials across all of its products, the company is firmly establishing itself as a premium brand in the market.
An Emons official said, "Being selected as No. 1 in the Korea Quality Excellence Index for 11 consecutive years is the result of providing the industry's finest high-quality products from the customer's perspective," adding, "We will continue to do our best to achieve customer satisfaction and sustainable management through improvements in product and service quality."