LG Hausys has newly renovated and launched its ‘Customer Service Website’ to enhance convenience for its customers.
The renewed LG Hausys customer service website (http://service.lghausys.com) is characterized by strengthened customer accessibility and a customer-centric menu structure. It provides a wide range of information so that customers can quickly and easily resolve issues they encounter while using the products.
By integrating LG Z:IN Mall, the LG Z:IN brand site, and the corporate website, customers can access everything within a single website. In addition, a dedicated mobile website has been newly built, allowing customers to use every function available on a PC from their smartphones through a UI/UX optimized for mobile.
In particular, the ‘Quick Solutions’ menu presents frequently asked questions for each product—such as windows and doors, flooring, sheets, wallpaper, and interior film—in an easy-to-understand Q&A format. It also provides usage guides, such as product maintenance methods, in videos of about one to two minutes, helping customers easily understand and resolve their issues.
The site also offers response channels for customers who find self-service difficult. A real-time KakaoTalk consultation service is available from 9 a.m. to 5 p.m., Monday through Friday, and customers can request an on-site inspection service by an expert through the visit service application.
An LG Hausys official said, “This website revamp focused on getting closer to customers in line with the mobile era and enabling them to use our services with ease,” adding, “Going forward, LG Hausys will continue to strive to improve customer satisfaction.”