Industry’s Largest Just Five Years After Launch
A Range of One-Click Services
Kiturami Co., Ltd. (CEO Choi Jae-beom) announced that the number of subscribers to its mobile after-sales service system, the ‘Kiturami Boiler KakaoTalk Channel,’ has surpassed 350,000.
Introduced in 2018 as the boiler industry’s first AI chatbot-based service, the Kiturami Boiler KakaoTalk Channel allows customers to request and use a variety of services without any waiting time, greatly improving on the inconveniences of phone-based consultations.
Just five years after the service was introduced, it has reached 350,000 subscribers—the most in the industry. A/S requests made through the Kiturami Boiler KakaoTalk Channel now account for 30% of the customer center’s total volume of requests, contributing to greater customer convenience and improved work efficiency for consultation staff.
The Kiturami Boiler KakaoTalk Channel provides icon-based, one-click services for topics that customers frequently ask about, including △ submitting an A/S request, △ a self-diagnosis manual, △ an IoT controller setup manual, and △ freeze prevention and remedies.
Through the ‘Submit an A/S Request’ menu, customers can request service in real time by entering simple information—such as the visit address and the type of request—following the guidance of the AI chatbot. Once the request is complete, customers can also easily check the request details and information about the assigned A/S technician.
In addition, through the ‘Self-Diagnosis Manual’ menu, customers can look up the causes of malfunctions in products such as boilers, indoor thermostats, and water heaters by situation and attempt self-remedies before submitting an A/S request. The ‘IoT Controller Setup Manual’ and ‘Freeze Prevention and Remedies’ menus also let customers learn, via video, how to set up the Kiturami IoT indoor thermostat and tips for preventing boiler freezing in winter.
To use the Kiturami Boiler KakaoTalk Channel, simply type ‘Kiturami Boiler’ in the KakaoTalk search bar, add the channel, and select ‘Chatbot Chat.’
A Kiturami Boiler official said, “Through the Kiturami Boiler KakaoTalk Channel, which operates 24 hours a day, we are able to provide customized services to customers even more quickly, even during periods when boiler-related inquiries are concentrated,” adding, “We will continue to drive high-quality service innovation by continuously reflecting the experiences and suggestions of our customers.”