Stanley Black & Decker's directly operated service centers in Gyeonggi, Incheon, and the Central region
Repair and parts purchase services available outside business hours
Stanley Black & Decker Korea (CEO Hong Sung-wan), the world's largest tool company, is stepping up efforts to enhance customer convenience by becoming the first in its industry to introduce Naver's reservation service to its service operations.
‘Stanley Black & Decker × Naver Reservation' is a program that lets customers use the existing Naver reservation service platform to book product repairs and parts purchases in advance at Stanley Black & Decker's directly operated service centers, and then visit the center on the reserved date and time to receive the service. The directly operated service centers in Gyeonggi (Anyang) and the Central region (Cheonan) provide service for DeWalt, Stanley, and Black & Decker products, while the directly operated service center in Incheon provides service for DeWalt and Stanley products.
Using the reservation service is very simple. After searching for ‘DeWalt Service Center' on Naver, customers can select the nearest of the three directly operated service centers displaying the Naver reservation icon and make a booking. After booking, a reservation confirmation notice is also sent through Naver.
The reservation service is available on weekdays from 7 a.m. to 9 a.m. and from 6 p.m. to 9 p.m., and on Saturdays from 7 a.m. to 1 p.m. This is convenient for customers, who can use the service outside business hours, and it also allows the directly operated service centers to prepare necessary parts in advance based on the reservation information, thereby shortening the time required for repairs and parts purchases.
In addition, Stanley Black & Decker is running a variety of programs to improve its services. It operates the ‘Hey SBD Home Pick Service,' which allows customers to send in products for repair and receive them back via courier without visiting a service center in person, as well as a 24-hour ‘unmanned service drop-off box.' For core components (motors), it guarantees free repairs for 3 years on DeWalt and 2 years on Stanley products, and it also offers free repair services for persons of national merit.