Hyundai Livart, an Industry First for Furniture
Available on All Products at Livart Mall
Hyundai Livart, the total interior company under the Hyundai Department Store Group, is introducing an online ‘Gift’ service that lets customers conveniently send gifts using the recipient’s mobile phone number.
The Gift service allows customers to easily send home-furnishing products such as furniture, interior accessories, and household goods through the company’s official online mall, ‘Livart Mall.’ After selecting the gift function on Livart Mall, the customer enters the recipient’s mobile phone number and purchases the product. The recipient then enters their own delivery information directly on the page linked via the internet address (URL) contained in the text message they receive. If the information is not entered within seven days, the order is automatically canceled.
In addition to the Gift service, Hyundai Livart has introduced a variety of new features for customer convenience. First, scheduling an after-sales service (A/S) visit—previously available only by phone—can now also be requested through the Livart Mall website and mobile app. A/S visit dates can be scheduled starting two days after the request is received.
Along with this, new ‘Parts Purchase’ and ‘Simple Fixes’ sections have been added to the ‘Customer Center’ page on Livart Mall. In the Parts Purchase section, customers can buy some 170 types of parts used in the living, kitchen, bathroom, and other furniture products sold by Hyundai Livart. In the Simple Fixes section, customers can watch videos of about one minute each—such as proper furniture usage, easy parts replacement, and self-repair guides—that they can follow along with themselves.
A Hyundai Livart official said, “As the recent trend toward non-face-to-face shopping has spread and more customers are sending gifts through online malls, we introduced the Gift service so that furniture, too, can be given easily as a gift,” adding, “Going forward, we plan to continue offering differentiated customer-convenience services to strengthen the competitiveness of our online mall.”