Enhanced usability of the EAGON Store improves customer accessibility
Services such as premium consulting and design support for building professionals
EAGON, a comprehensive building materials specialist, has renewed and reopened its integrated online brand mall, the 'EAGON Store.'
EAGON said that through the renewal it focused on improving customer accessibility to the EAGON Store and enhancing user convenience. For those who find it difficult to visit offline sales channels such as brand showrooms, dealerships, and interior specialty stores, the EAGON Store allows customers to check detailed information on all EAGON products, including EAGON Windows, EAGON Flooring, doors, interior doors, and glass.
The tabs at the top of the main page link to 'eagon.com,' EAGON's official website, and to the 'Archive,' where users can search construction case studies of EAGON products—reinforcing a user-centered UI/UX by shortening the steps needed to move to related sites.
In particular, a notable feature of this renewal is the strengthening of total care services for building professionals such as architects and designers. With the 'Premium Consulting Service,' customers can receive detailed consulting from Korea's leading window and door experts to match products suited to their building based on their quotation and bidding requirements. EAGON's policy is to greatly improve customer satisfaction by providing a one-stop service spanning consultation, installation, and after-sales management.
EAGON Windows' 'Technical Consulting Service (TCS)' can also be applied for through the EAGON Store. EAGON operates the 'Technical Consulting Service (TCS)' free of charge and provides professional consulting to ease architects' concerns about windows and to enable window installation suited to the elevation design and spatial planning that the architect seeks to realize.
The 'EAGON Windows Archive,' linked with the EAGON Store, offers map-based searching of installation sites—a first in Korea's building materials industry. The 'EAGON Windows Archive' is a service provided in consideration of the high demand among professionals to see actual sites where EAGON Windows have been installed for reference during the architectural design and planning stages. It allows users to check site locations on the map and visit them, or to gather installation photos and related information linked to the map, depending on their needs.
In addition, at the EAGON Store, users can use a 'Quotation Service' that provides an estimated cost by making step-by-step selections tailored to the space where a product of interest will be installed. Customized services are offered according to the user's purpose, such as a home estimate, quick estimate, and professional estimate.