Festool Korea, a premium power tool company whose products are designed and manufactured with German engineering technology, is winning over Korean customers with its premium service.
Simply by registering on the Festool website within 30 days of purchasing a power tool, customers receive the four benefits of the ‘Warranty all-inclusive’ service: 36 months of free repair service, 36 months of theft insurance coverage, a 15-day satisfaction guarantee program, and a 10-year guarantee on repair parts.
Festool noted that, along with its satisfying service benefits, its easy service procedures and courteous repair service are earning strong customer satisfaction.
First, the free repair service can be used either by courier delivery or by visiting a service center in person. To use the free repair service by courier, customers should △download and complete the repair request form from the Festool Korea site, △send the completed repair request form by email ([email protected]), and △ship the item to the Festool service center on a ‘cash-on-delivery’ basis. Any courier company may be used.
Open Monday through Friday from 9 a.m. to 6 p.m. (with a lunch break from 12 p.m. to 1 p.m.), the Festool service center is also well equipped with a space for waiting customers, resulting in high satisfaction among those who visit for product repairs.
All Festool tools are displayed in the waiting area, so customers can handle the products in person and have their questions about them answered. In addition, customers can pass the repair time enjoying light beverages and refreshments while watching Festool product introduction videos.
In a review, one customer who used Festool’s repair service commented, “When the product was received, they explained the progress after it arrived, and once the repair was complete they even sent the tracking number by text message, so everything was handled very conveniently, and I was satisfied with the technicians’ repair skills and kindness,” adding, “I am extremely satisfied with the reliable after-sales service, and it once again reaffirmed my sense that I am using a premium product.”
Meanwhile, by visiting the corporate website of premium power tool company Festool Korea (www.festool.co.kr) or by searching for ‘Festool’ on KakaoTalk Plus Friend and adding it as a friend, customers can receive news of the various events Festool Korea runs, as well as company information.