Simply register after purchasing a power tool to receive four special benefits, including 36 months of free repairs and theft insurance
Festool Korea, a premium power-tool company whose products are designed and manufactured with German engineering, is winning over Korean customers twice over with a quality-assurance service that goes beyond premium. That's because customers who register on the Festool website within 30 days of purchasing a Festool power tool can receive all four benefits of the 'Warranty All-Inclusive Service.'
Festool Korea's 'Warranty All-Inclusive Service' includes: △the '36-Month Free Repair Service,' which provides all services free of charge, such as repairs for power-tool malfunctions (including batteries and chargers) and replacement of wearing parts; △the '36-Month Theft Insurance Service,' under which, in the case of loss or theft, a new tool is provided upon submission of the report documents and payment of KRW 150,000 (excluding VAT); △the '15-Day Satisfaction Guarantee Program,' under which, if you are not satisfied with the product after purchase, you may return it to the point of purchase within 15 days for a full refund; and △the '10-Year Spare Parts Guarantee,' under which all related parts are supplied for 10 years after a product is discontinued, and if parts become difficult to obtain, the tool is exchanged for a new one free of charge.
Festool Korea's 'Warranty All-Inclusive Service' is earning extra points with consumers not only for its generous coverage but also for its easy-to-use procedures. That's because no separate process is required beyond registering on the website. The free repair service can be used either by courier or by visiting a service center in person. To use the free repair service by courier, simply △download and fill out the repair request form from the Festool Korea website, △send the completed repair request form by email ([email protected]), and △send the parcel to the Festool Service Center 'freight collect.' You may use any courier company you wish.
The Festool Service Center, open Monday through Friday from 9 a.m. to 6 p.m. (lunch from 12 to 1 p.m.), is well equipped with things to see, hands-on experiences, and rest areas. In particular, in the showroom set up at the service center, visitors can experience firsthand the grip of all the displayed power tools alongside Festool's history. In addition, the customer waiting room, furnished with an elegant solid-wood table, offers complimentary light beverages and refreshments. The on-site cafeteria and coffee shop are also available for use. One customer who used the free repair service by courier wrote in a review, "When the product arrived, they explained the progress from the point it was received, and once the repair was complete, they even sent me the tracking number by text message," adding, "The after-sales service is as reliable as a large company's."
Festool Korea explained, "Recently, as large numbers of high-quality products have been released in the industry, customers' expectations and discernment regarding products have also been rising. Festool's premium tools, backed by a history of more than 90 years, have long satisfied both the discernment and the expectations of customers in Germany. In particular, we are pleased to be able to introduce, to Korean customers who expect the uniquely Festool precision created by cutting-edge technology, Festool products that deliver even greater performance and markedly improve work efficiency. Our mission is to realize 'the best customer service.' We believe that operating a directly managed service center is essential to providing Service All-Inclusive—Festool's unique premium service—one step closer to our customers. We believe that Festool Korea's directly managed service center will raise customer satisfaction and, further, enhance Festool's value, serving as a stepping stone to success in the Korean market."
Meanwhile, by visiting the corporate website of the premium power-tool company Festool Korea (www.festool.co.kr) or by searching for 'Festool' on KakaoTalk Plus Friend and adding it as a friend, you can receive news of the various events Festool Korea holds, its updates, company information, and more.
Website: www.festool.co.kr / KakaoTalk Plus Friend: 'Festool' / YouTube: search 'Festool Korea' / Service Line: 02-6022-6740