‘2024 Korean Standard-Customer Satisfaction Index (KCSI)’ — Residential Building Materials Category
Committed to Delivering Customer-Delighting Management Across Every Stage of Interior Design
LX Hausys has been selected as the No. 1 company in the residential building materials category of the ‘2024 Korean Standard-Customer Satisfaction Index (KCSI)’ for the fourth consecutive year.
The KCSI (Korean Standard-Customer Satisfaction Index), administered by the Korea Management Association Consulting (KMAC), is a leading customer satisfaction survey program for domestic industries that has been conducted for 33 years since its first release in 1992. In particular, it is regarded as a highly influential satisfaction survey, with the industries covered accounting for approximately 74% of Korea’s total GDP.
Now in its 27th year, the KCSI survey was conducted with the participation of some 10,000 domestic consumers, covering a total of 398 companies across fields such as consumer goods, durable goods manufacturing, general services, and public services. Among these, LX Hausys was selected as the No. 1 company in the residential building materials category for the fourth consecutive year. LX Hausys earned high marks in survey categories including △overall satisfaction with products and services, △satisfaction by individual factor, and △intention to repurchase.
LX Hausys offers premium products under the LX Z:IN brand—including windows, interior doors, flooring, wallpaper, kitchens, and doors—that reflect the latest lifestyle trends. Its new product this year, the ‘View Frame’ window, is the first among domestic window manufacturers to adopt a bezel-less frame design in which the window frame is nearly invisible and only the sash is seen. The ‘Editon Flooring’ product applies a proprietary high-strength material to the core layer, retaining the design of conventional wood flooring while improving the greatest drawback of wood flooring—denting—which has made it highly popular.
In addition, LX Hausys continues to innovate its interior distribution channels so that customers can experience and purchase interior products more easily and conveniently. The total interior showroom ‘Z:IN Square’ has received favorable reviews for its store layout, which maximizes customer convenience—featuring residential-space-type exhibition halls showcasing key products, a materials library space where visitors can examine the distinctive features of individual products, and model house spaces that apply the floor plans of apartments located near the showroom.
▲ LX Hausys has been selected as the No. 1 company in the KCSI residential building materials category for the fourth consecutive year. The photo shows the ‘View Frame’ window.