Samsung C&T's Engineering & Construction Group announced that, in collaboration with Samsung SDS and metaverse solutions company Parallel Space, it has launched 'HESTIA 2.0,' a Raemian service mobile app that applies digital twin technology based on 3D spatial information.
'HESTIA' is a service brand that Samsung C&T introduced in 2005 as the first in the apartment industry, aiming to resolve various inconveniences for resident customers as well as provide diverse experiences and differentiated services such as cultural lectures and hobby activities. This newly launched 'HESTIA 2.0' is the first in the industry to introduce VR (Virtual Reality) functionality for fast and accurate unit-by-unit after-sales service (AS). Through VR, resident customers can tour the interior view of a unit of the same size as if it were real, and can also measure the length of desired areas for furniture arrangement or interior design. In particular, during pre-move-in unit inspections, customers can simply touch areas requiring repair to easily request after-sales service, and after the work is completed, they can even verify the results through completion photos.
In addition, to enable fast after-sales service processing, the company plans to further enhance resident customer satisfaction by automatically analyzing customers' AS requests through AI-based image analysis technology and classifying the responsible engineer in real time according to the requested area. Furthermore, as part of its service improvements, 'HESTIA 2.0' has been equipped with an electronic document feature that handles items such as unit handover confirmations, AS processing confirmations, and personal information collection and use consent forms via mobile, significantly enhancing customer convenience.
Kim Myung-seok, Head of Samsung C&T's Housing Business Division (Executive Vice President), said, "The HESTIA service is an important two-way communication channel with resident customers, and it is the result of our continuous efforts to provide customer satisfaction and positive experiences," adding, "Going forward, we plan to develop various features to improve service quality and expand its application." 02-2145-5114