Hanssem, a comprehensive home interior specialist, has relaunched its online platform 'Hanssem Mall' following a renewal.
This renewal was carried out by integrating 'Hanssem.com', which provides information on Hanssem's home remodeling furniture products and stores, with 'Hanssem Mall', an online shopping mall specializing in furniture and household goods. The renewed 'Hanssem Mall' is a one-stop service platform that spans the entire home remodeling process, from browsing information to consultation, estimates, contracts, construction, and after-sales service (AS). In particular, it features 3D proposals designed by more than 10,000 experts along with actual construction case content, classified by style, floor area, and price range. This allows customers looking for information on home remodeling construction to find exactly what they want with ease and accuracy.
In addition, customers can obtain a rough estimate without visiting a store by using the 'Estimate Preview' function, which generates an approximate quote based on the floor area and the number of rooms and bathrooms entered. Furthermore, by entering the desired construction details, products, and materials into the nationwide apartment floor plan data loaded onto Hanssem Mall, customers can obtain a more detailed estimate. By forwarding this estimate to a Rehaus Designer (RD) with a single click, customers can also experience the 'Untact 3D Proposal' service, which lets them receive online floor plans and estimates rendered by Home Planner, Hanssem's proprietary 3D design program. If a customer wishes to examine materials or receive an in-person consultation, they can prepare an Untact 3D Proposal through Hanssem Mall, book a schedule with the store, and then proceed with a visit consultation. The contract is concluded as an electronic contract containing all the detailed items from the estimate, and it is recorded in full on the platform. Since the contract details can be checked anytime and anywhere, this resolves the information imbalance in remodeling construction and minimizes customer inconveniences such as increased estimates during construction.
Hanssem Mall also transforms the customer experience of construction. First, the entire construction process is managed through a Remodeling Manager, in which on-site staff record material information, schedules, and more. Compared with the existing process, in which customers had to communicate with the person in charge of each field at every stage of the work, this system offers greater reliability and transparency. In particular, customers who ▲conclude an electronic contract ▲use genuine Hanssem materials and ▲have Hanssem carry out the construction directly can receive the benefits of Hanssem's 'Unlimited Responsibility Remodeling'. Unlimited Responsibility Remodeling is a solution in which Hanssem takes responsibility for the entire home remodeling construction process, including consultation, estimates, contracts, construction, and AS. A key feature is that 'Hanssem Service', a construction specialist subsidiary holding Hanssem's specialized construction license, carries out every stage of the work directly using genuine Hanssem materials, thereby taking responsibility for construction quality.
A Hanssem representative said, "Going forward, we plan to continuously improve the web and mobile customer experience to advance Hanssem Mall, and we will introduce various services to improve customer convenience, such as revamping our membership program." 02-6908-3114
